Fare Refund Form

Please use this form if you are submitting a ticket for reimbursement under the applicable Terms of Carriage. You can find more information here.

Fare Refunds

Personal information

Ticket to be refunded


We need all ticket receipts to process your refund request. You can upload a copy of your proof here. Alternatively, you can send a copy / scan to kundencenter-westerland@autozug-sylt.de.

Please note: If the ticket to be refunded is a return ticket, we will need the original ticket. Please mail the original ticket to the Westerland Customer Service Center (Industrieweg 16, 25980 Westerland/Sylt) or hand it in personally during opening hours (Mon-Fri 8:30-12:30 and 13:00-16:30 / 1:30-4:30 PM). Copies are sufficient for all further documents.

Bank account details

Legal information

The data submitted will be processed for the purpose of processing your request. Further information on how we use your data can be found in the Privacy Statement